ABOUT THE RESOURCE
In today’s competitive landscape, understanding and leveraging key sales metrics is essential for driving growth and ensuring long-term customer retention. This course offers a comprehensive overview of the most critical sales performance indicators, including Sales Growth, Customer Retention Rate, Customer Churn Rate, Average Revenue Per User (ARPU), Sales Conversion Rate, Customer Lifetime Value (CLV), and Net Promoter Score (NPS).
Participants will learn the formulas, applications, and strategic importance of each metric, enabling them to evaluate business health, refine sales strategies, and maximize customer loyalty. Through real-world examples and hands-on exercises, you will develop the skills needed to measure success, identify gaps, and make data-driven decisions that lead to sustainable growth.
